Home / How We Work
We take software, IT, and product projects through six defined stages—from discovery and scoping to launch and ongoing support.
What to expect
Discovery to proposal: usually within 1 week
Proposal to signed kickoff: often within 1 to 2 weeks
Build phase: driven by scope, integrations, and feedback speed
Support begins immediately after go-live
Engagement Lifecycle
3 to 5 business days
We define the business problem, the users, the constraints, and what success looks like before any estimate is issued.
Communication cadence
Kickoff call, one working session, and a written recap within 24 hours.
What we need from your team
2 to 4 business days after discovery
You receive a clear scope, delivery approach, timeline assumptions, and an indicative investment range.
Communication cadence
Review call to walk through scope, milestones, and tradeoffs.
What we need from your team
2 to 7 business days
We confirm scope boundaries, payment terms, communication channels, and responsibilities on both sides.
Communication cadence
Commercial review, legal review, and kickoff scheduling.
What we need from your team
4 to 16+ weeks depending on scope
Design, development, QA, and integration work move in tracked increments with review points built in.
Communication cadence
Weekly progress updates and milestone demos every 1 to 2 weeks.
What we need from your team
2 to 5 business days
We deploy, verify production behaviour, and confirm handoff items before the engagement shifts into support.
Communication cadence
Launch readiness checklist and live rollout support.
What we need from your team
30-day hypercare, then ongoing support or retainer
We monitor performance, resolve issues, and help plan the next improvements instead of disappearing after launch.
Communication cadence
Shared support channel and agreed response windows.
What we need from your team
Communication
Weekly project update with status, next steps, and risks.
Milestone demos so approvals happen on working software.
Fast decision turnaround to keep delivery moving.
Direct escalation when blockers appear.
Client Readiness